Here are some scenarios you may come across while delivering alcohol on the Skip Network. If a customer does not have a valid ID or is visibly intoxicated, use the chat function in the Courier App to report an undeliverable alcohol order and get support.
In cases where a customer is unreachable, ensure you’re at the correct address and call the customer. If a customer asks you to leave the order at a designated location, make sure you inform them you need to check their ID.
All undeliverable alcohol orders must be returned to the restaurant or alcohol merchant. In such scenarios, you’ll be compensated for the travel time to return the product to the restaurant or liquor store. Before leaving the customer’s location, get in touch with the Skip team using the chat function in the app. Once the return is complete, we’ll ensure you receive the appropriate compensation.