Skip is committed to protecting the health and safety of our entire network, which is why we’ve made all deliveries contactless across the network.
What is contactless delivery?
A “contactless” delivery is a delivery where you do not directly come in contact with a customer when handing off the customer's order. For a contactless delivery, you place the order in a customer accessible location (the location is provided by the customer in the special delivery instructions) and communicate to the customer via text message or phone call to inform them that their order has been dropped at the designated location.
How do I know if a customer would like a contactless delivery ?
Check the special instructions posted by restaurants and customers in-app before picking up and delivering orders. At present, due to COVID-19, all food deliveries on the Skip Network are contactless and cash orders are suspended.
Please know that alcohol deliveries require couriers to check the customer’s ID and hence cannot be completely contactless.
How do I complete a contactless delivery?
Ensure you check the customer’s special delivery instructions to know the designated drop off location for their order.
Maintain 2 metres distance while picking up and delivering orders. Avoid any close encounter. Call the customer to confirm that you have delivered their order to their contactless delivery location.
What about contactless pickup at restaurants?
You can expect some variation in how each restaurant partner approaches contactless pickups. Check the restaurant’s special instructions in-app to stay up to date on the restaurant partners' approach to contactless pick-ups.